Returns + Exchanges

 

Returns

Return Policy Statement for Parallel Worldwide:

At Parallel Worldwide, we want you to be completely satisfied with your purchase. We understand that sometimes items may not meet your expectations or fit as you envisioned. That's why we offer a hassle-free 15-day return policy. Please take a moment to familiarize yourself with our return guidelines:

Return Eligibility:

  1. To be eligible for a return, items must be in their original condition, unworn, and with all tags attached.

  2. Returns must be initiated within 15 days from the date of delivery.

How to Initiate a Return:

  1. Log in to your Parallel Worldwide account and go to your order history.

  2. Select the item(s) you wish to return and follow the prompts to complete the return request.

  3. Once your return request is approved, you will receive instructions on how to ship the item(s) back to us.

Return Shipping:

  1. Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

  2. We recommend using a trackable shipping method to ensure the safe and documented return of your items.

Refund Process:

  1. Once your return is received and inspected, we will process your refund within 5 business days.

  2. Refunds will be issued to the original payment method used for the purchase.

Exchanges: Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please initiate a return for the unwanted item and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue and ensure a replacement is sent to you promptly.

Contact Us: If you have any questions or need assistance with the return process, please reach out to our customer support team at customer_support@parallelworldwide.com.

Thank you for choosing Parallel Worldwide. We appreciate your trust in our brand, and we are dedicated to making your shopping experience enjoyable and worry-free.

Happy shopping! Parallel Worldwide Team